Privacy Policy

To respond to any request regarding the exercise of your ARCO rights, for the revocation of the consent that you have given us for the processing of your personal data, to limit the use or disclosure of your data, or about the purposes for the processing of your personal data , We make available our Privacy Department in the following means of contact:

Privacy Policy

In order to communicate with you, we need the following personal and contact information in your request:

Name of owner
• Letter of authorization in case the request is made by someone other than the holder
• Copy of holder’s identification
• Email
• Phone
After receiving your request, you will receive our response within a maximum of twenty business days by the means of contact you provide.

For what purposes will we use your personal data?

The personal data we collect from you, we will use for the following purposes that are necessary for the service you request:

  • For contact purposes
  • For billing and collection
  • To offer a medical evaluation, prepare a clinical file, issue prescriptions, offer medical and surgical services

What personal information will we use for these purposes?

In order to carry out the purposes described in this Privacy Notice, we will use the following personal information:

  • Contact information
  • Identification data
  • Billing information
  • Biometric data

In addition to the personal data mentioned above, for the purposes stated in this Notice of Privacy we will use the following personal data considered as sensitive, requiring special protection:

  •  Health data
  • Behavior and sexual preferences
  • Religious or philosophical ideologies and beliefs
  • Ethnic or racial origin

We also inform you that we have video surveillance cameras in our establishments and we can record it in order to provide security to you and other visitors

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal information we have about you, what we use and the conditions of use we give you (Access). Also, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (rectification); That we remove it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations set forth in the regulations (Cancellation); As well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

If you wish to exercise your ARCO rights, you may do so by contacting our Privacy Department in the means set forth in this notice.

How can you revoke your consent for the use of your personal data?

You can revoke the consent that, in your case, you have granted us for the processing of your personal data. However, it is important to bear in mind that in all cases we will not be able to attend to your request or conclude the use immediately, as it is possible that for some legal obligation we require to continue processing your personal data. You must also consider that for certain purposes, revocation of your consent will mean that we can not continue to provide the service you requested, or the termination of your relationship with us.

To know the procedure and requirements for the revocation of your consent, you may contact our Privacy Department through the means specified in this notice.

How can you limit the use or disclosure of your personal information?

If you wish to limit the use or disclosure of your personal information you may request it from our Privacy Department through the means specified in this notice.

In addition, we may provide you with specific procedures and mechanisms by which you may limit the use of your personal information. These specific procedures and mechanisms will be informed through the means we use to communicate with you or others that we consider appropriate

How can you know the changes to this Privacy Notice?

This Privacy Notice may be subject to changes, changes or updates arising from new legal requirements; Of our own needs for the products or services we offer; Of our privacy practices; Changes in our business model, or other causes.
Changes to the Privacy Notice will be reported through our website at the following address: